Data protection and GDPR
Updated 29/07/2026
This page explains how the service is built from a data-protection point of view. Contract terms and the data processing agreement are provided separately.
Draft. Grata Oy confirms the final wording before publication.
Data and infrastructure in the EU
The service and the database run in the EU.
Customers kept apart
Each customer company’s data is isolated from every other customer’s.
Product rules during a call
The assistant states at the start of the call that it is an AI.
The assistant does not read personal data out loud.
Customer control
The knowledge base is under the customer’s control and editable in the dashboard.
Contract documents
The data processing agreement and detailed terms are provided at contract stage.