Appointment-based services
The work happens away from the phone.
The assistant answers during the working day, explains the services and books the appointment into the right person’s calendar.
A short call where you hear the assistant in action.
In a small business there is nobody for the phone
In a beauty salon, a cleaning company or a maintenance service the work is done at the customer’s site or with the customer. The phone rings exactly when it cannot be picked up.
- During the work nobody can reach the phone.
- Quote requests and enquiries never arrive.
- The same question about services and prices repeats.
- Evening and weekend calls go entirely unanswered.
What people call about
The recurring calls get handled without an interruption.
- An appointment for a service
- Services, duration and prices from the knowledge base
- Opening hours and exception days
- A call-back or a quote request
How the call runs
- 1
The assistant establishes the need
Which service it concerns and who the appointment is for.
- 2
It finds a free slot
Per-staff calendars, days off and exceptions are taken into account.
- 3
The matter ends up in the right place
An appointment in the calendar, or a call-back request as a ticket and an email.
What matters for a small business
Several staff, separate calendars
The assistant books with the right person, not into any free gap.
Exception days under control
Holidays and unusual opening hours are taken into account.
Quote requests captured
When the matter needs your judgement, it becomes a ticket and an email.
The information stays yours
You update the services, prices and instructions yourself in the dashboard.
When the call cannot be resolved
The caller is not left with nothing.
- The call is transferred to you when you are reachable.
- Otherwise the matter is logged and sent to you by email.
- Outside opening hours the assistant answers in the way you have agreed.
- Unanswered questions are collected into a report.
Frequently asked
Does this suit a one-person business?
It does. The benefit is greatest when there is nobody else for the phone.
Can the assistant give a price estimate?
It quotes the prices you have entered in the knowledge base. A case-by-case estimate is routed to you.
How does a quote request reach me?
The matter is logged as a ticket and an email is sent.
Can I change what the assistant says?
Yes, yourself and whenever you want, from the dashboard.
Try the call
Call and hear what the same call would sound like coming into your business.
A short call where you hear the assistant in action.