Restaurants
The room is full, and the phone rings anyway.
Lingaro answers the call, checks what is genuinely free and records the booking. Your staff carry on working.
A short call where you hear the assistant in action.
Bookings arrive at the worst possible time
Friday at seven is both the busiest hour on the floor and the hour most booking calls come in. The call often goes unanswered, and the caller moves on to the next restaurant.
- A waiter cannot leave a table mid-service to answer the phone.
- Calls that arrive after closing are missed entirely.
- The menu and allergen questions come up again and again.
- The booking book and the web bookings drift apart easily.
What people call about
These are the calls the assistant handles itself.
- A table booking for tonight or the weekend
- An enquiry for a larger party
- Opening hours and when the kitchen closes
- The menu, gluten-free options and other allergens
- Location, parking and other practical questions
How a booking comes about
- 1
The assistant looks at the real situation
It checks tables, covers, the length of the sitting and your opening hours — not just a slot in a calendar.
- 2
The booking is recorded immediately
Name, party size, time and any allergen notes go into the same booking system.
- 3
The floor sees the same information
The booking shows up in the floor diary where staff run the day: table allocation, moves and walk-ins.
What matters for a restaurant
Real availability, not a guess
The assistant counts tables and covers and accounts for the length of the sitting and the capacity of the room.
A floor diary for the staff
The day’s bookings in one view: new booking, move, change of table, walk-in, and permissions for staff.
A booking widget for your website
The same booking engine as on the phone. The customer books online and the information lives in one place.
Phone and web never book over each other
One table does not go to two parties, because both routes run through the same engine.
Allergens captured during the call
If the caller mentions a food allergy, the note travels with the booking to the kitchen.
When the call cannot be resolved
The assistant does not leave the caller with nothing.
- Transfers the call to the person in charge of the floor when the matter calls for it.
- Logs the matter and sends an email if nobody is reachable.
- Answers outside opening hours in the way you have agreed.
- Notes down questions it could not answer so the information can be filled in.
Frequently asked
Does a booking taken on the phone show up on the floor straight away?
Yes. It is recorded in the same system the staff use throughout the day.
Can the assistant take a booking for a large party?
It checks capacity and records the booking according to the rules you set. Unusual events can be routed straight to your staff.
Can it talk about the menu?
It can, if the menu and allergen details are in the knowledge base. You decide what it says there.
What if we already have a booking system on our website?
We go through how it works together with the phone assistant. Our own widget uses the same engine, which is what prevents double bookings.
Try it on the phone first
A restaurant phone is the best place to judge this service: call and hear a booking being made.
A short call where you hear the assistant in action.