Veterinary clinics
During a consultation nobody can reach the phone.
The assistant answers, handles appointment requests and recognises when a matter belongs to a person immediately.
A short call where you hear the assistant in action.
Calls land in the middle of a consultation
During a procedure the phone cannot be answered. Some callers are worried and need a quick answer about when and where to come.
- The consultation and the phone compete for the same time.
- Opening hours and prices are asked about repeatedly.
- In the evening and at weekends the caller reaches nobody.
- An urgent matter has to be recognised quickly.
What people call about
The assistant handles the practical matters and passes on the rest.
- An appointment request and free slots
- Opening hours and location
- Practical instructions before a visit
- A general question about services
How the call runs
- 1
The assistant says it is an AI
And works out what the call is about.
- 2
A practical matter is handled at once
Schedules and instructions come from your information.
- 3
An urgent matter goes to a person
The call is transferred to staff according to the agreed rule.
What matters for a clinic
Appointments in the calendar
Per-staff calendars and exception days are taken into account.
A clear routing rule
You define which matters are transferred to a person immediately.
An answer also when you are closed
The caller learns when and where they can come.
A summary of the calls
A transcript, a topic and a summary for every call.
Limits we keep
No assessment of an animal’s condition is given on the phone.
- No clinical assessment and no advice on treating the animal.
- Not an out-of-hours or emergency service.
- Urgent matters are routed to staff the way you have agreed.
No clinical assessment of an animal’s condition. Not an out-of-hours or emergency service.
Frequently asked
Can the assistant judge whether a situation is urgent?
No. It follows your rule and routes the matter to a person when the rule says so.
Can it book an appointment?
Yes, into the calendar according to the agreed services and slots.
Does it work in the evening too?
It does. You decide what it says outside opening hours and where it directs the caller.
Will we hear what people call us about?
Yes. Each call leaves a transcript, a topic and a summary.
Let us agree the rules together
We go through which calls the assistant handles and which are transferred to you immediately.
A short call where you hear the assistant in action.